Terms & Conditions

1. Who we are

Switch Roleplay is a community run FiveM roleplay server ("Switch", "we", "us"). The Supporter Store lets community members make voluntary recurring contributions that help fund the server operating costs such as hosting, development, resource purchases and other means of improving and maintaining the server. Switch Roleplay is not affiliated with, endorsed by or connected to Rockstar Games, Take-Two Interactive, Cfx.re or Discord. All contributions go toward running our community server.

2. Nature of contributions and benefits

Supporter contributions are voluntary payments. As a thank-you, each tier includes the supporter benefits listed on the store page ("Benefits"), such as Discord roles and in-game perks. Because Benefits are supplied in return for your payment, the consumer guarantees in the Australian Consumer Law apply to those Benefits, and nothing in these terms excludes, restricts or modifies them.

• Contributions are not tax-deductible donations.
• All contributions and purchases are final once processed. We do not give change-of-mind refunds. Your rights under the Australian Consumer Law still apply. See Refunds.
• Donating buys the listed Benefits and nothing more. It does not entitle you to staff decisions going your way, changes to server rules, exemptions from moderation, or any treatment outside the perks listed for your package.
• Benefits are virtual items for use on the SWITCH server and Discord only. They have no monetary value, cannot be exchanged for cash, and are non-transferable.
• Benefits are tied to an active subscription. They are not permanent: if your subscription lapses, is cancelled or fails to renew, the Benefits end with it.
• Tier benefits are not cumulative. Where a tier says "Everything in [lower tier]", it means the lower tier's features are included in that tier. It does not mean the quantities from lower tiers are added on top. Any quantity shown on a tier (for example packs, character slots or vehicles) is the total you receive for that tier, not an amount added to the quantities listed on lower tiers.
• You hold one supporter tier at a time. Subscribing to a higher tier replaces your current tier rather than running alongside it.

3. Eligibility, age and payment methods

You must have a Discord account to subscribe so that Benefits can be delivered to you. You must be old enough to make payments under Australian law: at least 18 years old, or have the consent of the parent or guardian who owns and authorises the payment method. Do not use payment details that are not yours. You are responsible for keeping your account details accurate.

4. Billing and automatic renewal

• Subscriptions are billed in United States Dollars (USD) at the price shown at checkout. Your bank or card issuer may apply currency conversion and international transaction fees; these are set by your bank, not by us.
• You are charged when you subscribe, then automatically each month on your billing date until you cancel.
• The renewal price is the listed tier price at the time of renewal. If we increase a tier's price, we will give existing subscribers at least 30 days' notice via Discord or email, and you may cancel before the new price takes effect.
• Coupon discounts apply for the period stated on the coupon.
• Payments are processed by Stripe. We do not see or store your card details.

5. When Benefits apply

Roles and perks are set up automatically and should apply within one hour of your payment clearing. Packs and other in-game items are delivered to your character automatically. If something has not shown up after an hour, open a support ticket in the SWITCH Discord and we will sort it out.

6. Supporter packs

If you buy or receive supporter packs, open them one at a time and give each one time to finish. Do not fill your hotbar with them or spam-open them. We are not responsible for items lost through spam-opening or for bugs caused by that misuse. This does not affect your rights under the Australian Consumer Law if a pack fails through no fault of yours. Contact support and we will resupply it.

7. Cancelling

You can cancel at any time, with no cancellation fee and no lock-in, via the Manage Subscription page (which opens a secure Stripe portal) or by contacting SWITCH support on Discord. Cancellation stops all future charges. Your Benefits continue until the end of the period you have already paid for, then end.

8. Refunds

Contributions are final once processed and we do not offer change-of-mind refunds. However, our Benefits come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure with the Benefits you have paid for, you are entitled to cancel and receive a refund for the affected period, or to compensation for any drop in value. If the failure is not major, we will resupply or fix the Benefits within a reasonable time.

• Billing errors, duplicate charges and charges after a completed cancellation will be refunded in full. Contact support with your receipt.
• Change-of-mind refunds are not required by law and are not offered, but you can cancel future renewals at any time.
• Always contact support before raising a chargeback so we can resolve the issue directly. See Chargebacks.

9. Chargebacks and payment disputes

If you have a genuine problem with a payment, talk to us first through a support ticket and we will work it out with you. Filing a chargeback or payment dispute without contacting us will result in a permanent ban from the server and Discord and the immediate removal of any Benefits. This does not limit any right you have to dispute a payment where the law entitles you to do so.

10. Fair use and conduct

Benefits do not exempt any player from server rules and donating does not protect you from moderation. If you are banned for breaking the server rules you lose access to your Benefits with no refund, and donating will not reverse a ban. If your access is suspended or permanently banned for a serious breach of the server rules, your subscription may be cancelled from the next renewal and Benefits end with it. This does not affect any refund rights you have under the Australian Consumer Law for periods already paid where Benefits were not supplied. Abuse of the store, including coupon abuse, payment fraud or false chargebacks, may result in Benefits being withdrawn and access to the store removed.

11. Server availability and changes to Benefits

We aim to keep the server and Benefits available at all times, but as a community-run service we cannot promise uninterrupted access; downtime for maintenance, updates or events outside our control may occur. We may adjust individual Benefits (for example, for game balance) provided the overall value of your tier is maintained; material reductions to a tier will be notified in advance and give you the right to cancel.

12. Liability

To the extent permitted by law, and except for your rights under the Australian Consumer Law which are unaffected, our liability in connection with a subscription is limited to resupplying the Benefits or refunding the amount you paid for the affected period.

13. Privacy

To deliver Benefits we collect your Discord ID, username and email address, and Stripe processes your payment details. We only use this information to operate the store, deliver Benefits, and meet our legal obligations. We do not sell your information.

14. Changes to perks, prices and these terms

We may update Benefits, prices or these terms at any time. Material changes will be announced via Discord with reasonable notice, and continuing to play or purchase after the notice period means you accept the updated terms. If you do not accept them, you can cancel before they take effect.

15. Contact

For billing help, cancellations, refunds or anything else in these terms, open a support ticket in the SWITCH Discord. We handle all product fulfilment, billing support and refunds.